Welcome to Graystone! I have handcrafted all of the items in my shop and hope you find something that you love. Please read through my policies before placing your order. Thank you!
I gladly accept PayPal, credit cards and Etsy gift cards through Etsy as forms of payment.
All orders will be shipped within 3 days of payment unless otherwise noted.
All orders within the USA are shipped USPS first class (3-5 business day delivery, or up to 8 days during the holiday season) with delivery confirmation. You may choose to upgrade to Priority Mail (2-3 day business day delivery, or up to 4-5 days during the holiday season) at checkout by checking the box for the domestic shipping upgrade.
If you need your item very quickly please send me a note prior to purchase and I will let you know how quickly I can get it shipped out. I will gladly rush things along if I can.
Custom orders are shipped within 1 to 2 weeks of of payment.
I offer international shipping via USPS first class international mail. The buyer is responsible to pay any customs or duty fees that may be due on arrival. Please allow several weeks or more for orders to arrive due to possible customs delays. I have no control over customs delays. Packages will be marked "merchandise" as it is illegal for me to mark "gift" on international customs forms.
All jewelry is packaged in a gift box. I ship items inside a waterproof, tear-proof, poly bubble mailer.
If you are not completely satisfied with your purchase and wish to make a return, please contact me within 7 days of receipt of the item. Buyer is responsible for return shipping. Refunds will be given minus the original shipping costs.
Custom, made to order bridal orders are not returnable. All custom, made to order item sales are final.
Wire jewelry is delicate. Please handle with care.
Oxidized jewelry should only be cleaned with a jewelry polishing cloth. Liquid jewelry cleaner will remove the dark patina of the metal.
Sterling silver jewelry will naturally oxidize with time. To restore shine if needed, lightly polish with a jewelry polishing cloth.
Most designs can be made with sterling silver or gold fill upon request. Please email me or convo me to work out details.
Also, most of my regular designs can be custom ordered in multiple quantities for bridesmaids, depending on supply availability. Please contact me if you are interested in a design and I will gladly set up a custom order for you.